Two technicians. One shop. Forty years of fixing things between us.
Device Hero is owned and run by Ryan Oliveros and Jaime Becerra. When you walk in at 209 Lexington St, the person who quotes your repair is the person who does it.
Ryan Oliveros
- Almost 20 years in device repair
- Started in telecom troubleshooting
- Board-level and console specialist
My professional journey started right out of high school, where I was immediately drawn to the fast-paced world of telecommunications. I began as a troubleshooter for Time Warner Cable, which gave me a strong foundation in diagnosing and solving technical problems. From there, I moved on to working for various cell phone carriers, which put me on the front lines of the mobile revolution.
It was during my time in customer service at T-Mobile, right around the launch of the very first iPhone, that I started to see a shift. As smartphones became more common and integral to our daily lives, I received an overwhelming number of calls from customers whose devices were broken. Back then, it was a major problem because phone repair shops were extremely rare. This gave me the idea to pivot my career and join the budding repair industry.
I found a job as a software specialist at a local repair shop. I was a quick study and, within a few months, I had gained the reputation as the top technician there. I spent years working for other shops and major repair facilities, which gave me a comprehensive view of the industry: its strengths, its weaknesses, and its potential.
After almost 20 years in the business, my passion for electronics and helping people has only grown. I still love troubleshooting and helping people understand their devices, and I knew I had to take the next step.
“My good friend and I recognized that the growing community of Manor didn’t have a reliable, local option for electronic repairs. We decided to open a shop to fill that void.”
Jaime Becerra
- Business Administration, 1994
- Six years in electronics recycling
- Refurbished-device resale background
My name is Jaime, and I have always been passionate about both photography and technology. While photography was my very first creative pursuit, I developed a strong interest in computers and electronics early in my career. After earning my degree in Business Administration in 1994, I began exploring the world of computers and software, which quickly became a central part of my professional journey.
I spent six years working at an electronics recycling company in Austin, where I gained valuable insight into the potential of giving devices a second life.
This experience sparked my interest in repair and refurbishment, leading me to work in a phone repair shop and later with a company specializing in the resale of refurbished electronics through major platforms such as Amazon, Walmart, and other large retailers.
Over the years, I realized that the logical next step was to establish my own business, one where I could combine my technical expertise, entrepreneurial background, and commitment to customer service.
“Today, through our own store, I provide repair, resale, and recycling services for electronic devices, helping customers extend the life of their technology while contributing to a more sustainable community.”
A real repair bench for a town that didn’t have one
Manor is one of the fastest-growing communities east of Austin, and until Device Hero opened, a cracked screen or a dead PS5 meant a drive into the city or a week waiting on a mail-in depot. We opened at 209 Lexington St so the people here, and in Pflugerville, Elgin, Hutto and East Austin, would have a shop that does the work in-house, shows its prices up front, and hands the device back the same day.
Come say hi, or just send a photo of what broke.
Open Mon–Fri 10–7, Sat 10–5. Walk-ins welcome, free diagnostic, no appointment needed.